Frequently Asked Questions

Here are answers to some of the most common questions our customers ask

1 Which App is used to connect digital Lock

Smart Life app used to connect Cyber Digital Lock. Can be downloaded from App store and Play Store

2 Can i Connect Digital Lock to 5G?

Digital door Lock Connected to 2.4Ghz. Once Connected mobile can be used on 5G

Digital door lock need to be on 2.4 Ghz wifi connection only.

3 Is installation included?

Yes, professional installation is provided to ensure proper setup and functioning.

1 What happens if the battery dies?

Digital locks have a low battery indicator. In case the battery is completely drained, you can use a power bank through the emergency power port or use the mechanical key to unlock.

2 Can I unlock the door remotely?

Yes, models with Wi-Fi or Bluetooth connectivity allow remote access via a mobile app.

3 How secure is the fingerprint access?

Our locks use advanced biometric sensors with high accuracy and encryption to prevent unauthorized access.

4 Can multiple users access the lock?

Yes, you can register multiple fingerprints, PINs, or access cards, and manage users easily through the app.

5 Is it suitable for wooden and metal doors?

Yes, our locks are compatible with both wooden and metal doors with standard thickness.

1 Can I use the lock without internet?

Yes, all access modes except app-based remote access work without internet.

2 What is cutomer support email id?

Email id is support@cllocks.in.

3 What is the availability of your support services?

Support Time is 9.30 AM - 6.30 PM Monday to Saturday.

Still have questions? We're here to help!

Contact Support

Contact

You can use the following details to contact us

Location

S-204,Near Anandraj Industrial Estate,L.B.S Marg, Sonapur Lane,Bhandup-West,Mumbai - 400078, Maharashtra

Email

info@cllocks.in

Call

+91 98201 35001

Open Hours

Monday-Saturday: 9AM - 6:30 PM

Get in Touch

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